Advanced Call Center Solution
Telxio dialer for your call center or business is attractive because there is no capital outlay upfront and monthly fees are affordable. Additionally, you don't have to invest in IT staff as all maintenance and upgrades are included in our product.
Powerful Features
Telxio dialer is easy to configure and set up and you have the flexibility to make changes quickly, have people working remotely from home and even move premises easily. All you need is a stable Internet connection and you can be up and running in a day.
Inbound, Outbound and Blended call handling
Handle all types of calls seamlessly with our comprehensive call management system.
Web-based agent and administrative interfaces
Access your dialer from anywhere with our intuitive web-based interface.
Outbound agent-controlled, broadcast and predictive dialing
Maximize efficiency with multiple dialing modes tailored to your campaign needs.
Ability to have agents operate remotely
Enable your team to work from anywhere with full access to all dialer features.
SMS Integrated
Combine voice and text communications for more effective customer outreach.
Integrated call recording
Record and review calls for quality assurance and training purposes.
Comprehensive Reporting
Get detailed insights into your call center performance with our advanced reporting features
Real-Time Reports
Monitor your call center performance in real-time with live dashboards and instant metrics.
Inbound and Outbound Calling Reports
Detailed analytics for both inbound and outbound call campaigns with performance metrics.
Agent Reports
Track individual agent performance, productivity, and call quality metrics.
Time Clock Reports
Monitor agent working hours, break times, and schedule adherence.
System Reports
System performance metrics, uptime statistics, and technical diagnostics.
Custom Reports
Create customized reports tailored to your specific business requirements.
Management & Reporting
Advanced management tools and reporting capabilities for complete call center control
Real-time campaign display screens
Monitor campaign performance with live dashboard displays and real-time metrics visualization.
Set user levels and permissions for certain features and campaigns
Control access to features and campaigns with granular user permission management.
Managers can listen-in on agent conversations
Enable supervisor monitoring and coaching with call listening and whisper capabilities.
Managers can enter conversations with agents and customers
Enable three-way calling for immediate supervisor assistance and customer escalation.
Managers can change the selected queues for an agents
Dynamically assign agents to different queues based on real-time demand and performance.
Separate Time-clock application to track user work time
Dedicated time tracking system for accurate payroll and productivity monitoring.
Web-based administration
Complete system administration through an intuitive web interface accessible from anywhere.
Ready to Transform Your Call Center?
Join thousands of businesses using Telxio Dialer to boost productivity and improve customer satisfaction.